In the first year of your annual membership: After the cancellation period has expired you can tell us at any time that you do not want your membership to continue beyond the year you have paid for; we will not provide a full or partial refund of your annual payment but you will continue to receive all the member benefits you have paid for up to when your membership ends and no further payments will be taken.
After the first year of your annual membership: Each time your membership renews you will again have a 14 day cancellation period in which to cancel your membership. If you are subscribing to a digital only membership this cancellation period will end 14 days after the day on which your subscription renewed. If your membership includes a print magazine the cancellation period will end 14 days after the day on which you receive your first print magazine following the renewal.
If you cancel within this cancellation period you will be entitled to a full refund of the membership payment made following the relevant renewal.
After this cancellation period has expired you can tell us at any time that you want to cancel your membership; your membership will end 30 days after we receive your cancellation request. Once your membership has ended you will not be able to access digital content if you are subscribing to a digital membership and no further magazines will be sent to you if your membership includes a print magazine.
Please keep your membership details confidential to help us maintain the security of our websites. You should not allow any other person to obtain access to Which? Online using your membership details. Reinstating your membership Please note that if you had previously subscribed to a Which? If we need to change the price of your membership, we will always provide you with at least six weeks notice.
If, as a result, you decide to change or cancel your membership, please let us know so we can amend your records accordingly. We will treat any non-compliance as a serious issue, and if we think you have breached any of these terms, we may take any action that we consider appropriate.
This may include the temporary or permanent suspension of your access to our websites. This can be used for resolving disputes about products and services purchased online.
The terms below apply if you took out a membership before 2nd September that included buying advice:. For example, we may provide guidance on the washing machines to meet your budget, comparing mobile phones, or what cars have passed our safety tests. The terms below apply if you took out a membership on or after 2nd September that includes buying advice:. Our customer service advisers can provide online buying advice to individuals relating to any of the products listed below that we have reviewed:.
You can access one-to-one buying advice by logging into your account and selecting the buying advice tab. As well as providing guidance on which product to buy we may also provide guidance on where you can purchase the product. Price information we use to provide this guidance is updated regularly, however we will not have details of all online retailers and we cannot provide advice relating to high street only retailers.
We also cannot guarantee that we will be able to provide suggested retailers for every product that we have provided you with guidance on. We reserve the right not to advise in respect of any products, and we will not provide advice in relation to products which have not already been reviewed by us.
Any advice provided by us is only intended as guidance, and should not be considered a final recommendation or endorsement. When a retailer link is followed on our website we may receive an affiliate commission, irrespective of whether a purchase is made. The terms below also apply if your membership includes access to the Consumer Rights Advice Line. Consumer Law Advice: Our team of qualified lawyers and specialist legal advisers will provide telephone legal advice to individuals relating to general consumer issues excluding holiday or travel related issues arising within the UK, for example: disputes with utility companies, mobile phone contracts or problems with faulty goods.
You may only want to cancel one element of the bundle. If you do want to close your whole subscription down, be clear about this. You can ask for a letter of confirmation from Which? Please note that if you decide to reinstate your subscription later on, you will not be able to get another discounted trial. Customers can only get one subscription trial every 12 months. To manage your Which? This will jump to the login page, where you must enter your e-mail address or username and password to get into your account.
If you have any trouble logging in, click the links for a forgotten password or help. You could take advantage of one of their offers and cancel before it ends. You can cancel buy e-mail as well as on the phone. MickKnipfler Forumite 2K Posts. I had it for a while and whe n they reviewed things that I had expertise in, I found their reviews a bit "shallow" and that their were other factors that I thought they should have considered.
I then cancelled. Minerva69 Forumite Posts. Which Online also costs extra, on top of the normal magazine subscription. You can read articles from the magazine online with a normal subscription, but to get the full "Which Online" content you have to pay extra. They've changed their search engine recently and it's a lot harder to find products now. Also I am not sure about the impartiality of their reviews. Looking online I found that Collections LLC isn't an accredited collections agency and had more than 50 complaints I stopped reading them.
My understanding is that if they can't solicit payment by phone call, only by a letter. Their agency was involved in the scam involving Tech Support and Virus malware removal fees that were never accepted by consumers.
Just discovered my dad has been hit hard with the telemarketing renewal script scam He has multiple payments out to each magazine co. I am outraged and embarrassed that my father has fell victim to this situation. I feel hopeless, but hoping due to his lack of capacity to understand the terms of the ridiculous overlapping scripts. And the constant phone calls are pure harassment!
Any Help or suggestions out there! Notice from a magazine I get tells me to re-subscribe because my subscription expiration date is HOM When's that? It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments.
For more information on how the FTC handles information that we collect, please read our privacy policy. This is a moderated blog; we review all comments before they are posted. We expect participants to treat each other and the bloggers with respect. We will not post comments that do not comply with our commenting policy.
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February 9, by Colleen Tressler. Sound familiar? Well, here are a few tips to help keep track of magazine subscriptions. Keep a running list of your magazine subscriptions, including account numbers and expiration dates. Since this information is included on most magazine mailing labels, simply clip the label and add it to your list. That way, when you get a renewal notice, you can check the expiration date and decide whether to renew or wait.
And remember, it never hurts to negotiate the price or shop around for a better deal. Understand that a renewal notice is NOT a bill or an invoice. Some renewal notices may look like invoices or bills, even though the fine print says otherwise.
But a renewal notice is simply a reminder about when your subscription expires. Renewal offers may come from magazine publishers directly or from third-party companies unrelated to the publisher that buy subscriber lists to solicit renewals. Third-parties may charge much more for renewals than the publisher. Your best bet: Call the publisher using the phone number on its website or in the magazine to find out if it sent the solicitation and what it charges for renewal.
Consider auto-renewal and payment. If you do this, remember that paying with a credit card gives you better fraud protections.
Also remember, however, that with auto-renewal your subscription will automatically renew until you cancel the subscription. Have some tips of your own? Feel free to share them here.
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